Refund Policy
Once an order has been processed, it cannot be canceled. If you wish to cancel your order, please contact our customer support immediately at hi@the420king.com. If your order has already been shipped, please note that shipping costs are non-refundable. The customer is responsible for covering the shipping costs associated with the return of the order.
Could I make a return of my purchase?
Yes, we offer a 7-day money-back guarantee if you are not satisfied with your purchase. To be eligible for a return, please ensure that:
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The return is initiated within 7 natural days from the date of purchase.
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The item is in new condition.
If these conditions are met, we will refund the purchase amount, with the following considerations:
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Shipping Cost: The initial shipping cost is non-refundable.
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Restocking Fee: A 15% restocking fee will be applied.
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Return Shipping Cost: The customer is responsible for the cost of returning the order.
- Refunds can take 5-14 days to process due to the exchange of information between multiple parties involved in the refund process.
Please note that we reserve the right to decline a return in the following situations:
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The item was not purchased directly from The King.
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The item is missing a label or has been defaced.
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No receipt and no valid identification are provided.
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The product is on sale or promotion.
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The item is wet, dirty, contaminated, or until it has been cleaned.
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The item has been lost, stolen, damaged, or misused.
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Based on the nature of prior transactions.
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Products have been opened or used.
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Multiple returns of the same item.
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The reason for the return is that the courier company changed the delivery date.
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Personalized items may not be returned unless defective.
Shipping Cost Responsibility: The customer is responsible for covering the return shipping costs.
For any further assistance or inquiries regarding returns, please contact our customer support at hi@the420king.com. Thank you for your understanding and cooperation.
Note: The terms and conditions of this refund policy are subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.